Contacting Movea

Below are a few common problems you may encounter while using your Air Mouse. If your issue is not covered below, please contact Tech Support using any of the methods on the Contact Gyration page.

Problem:	Mouse LED comes on when activate button is pressed, but receiver is unresponsive
Solution:	Your Air Mouse and USB receiver may need to be synchronized (see Using your mouse).
Problem:	Mouse works fine on the desk but cursor shows no movement when mouse is in the air
Solution:	The gyro may not be activated. Squeeze the trigger on bottom of mouse handset.
Problem:	When pressing the connect button, the LED on the mouse is flashing
Solution:	The batteries may be low. Replace batteries.
Problem:	When pressing the activate button, the LED on the mouse is off
Solution:	The batteries may be low. Replace batteries.
Problem:	Cursor moves too fast or too slow
Solution:	The speed or acceleration may not be set properly. Change the cursor tracking speed in the mouse control panel (see Mouse Settings).
Problem:	The display freezes
Solution:	Press Ctrl Alt Del. Once the log off screen appears, hit the Esc key.